Basic Checks
- Ensure your internet connection is stable
- Clear your browser cache and try accessing again
- Browser extensions or add-ons may be interfering. Try temporarily disabling them
- Update your browser to the latest version
Recommended Browser
- Please use the latest web browser
Common Issues and Solutions
3D Space Not Displaying
- Confirm that JavaScript is enabled in your browser
- Use a browser that supports WebGL
- Confirm that 3D content display is allowed in your browser settings
AI Not Responding
- Ensure you are close to the AI
- Ensure your internet connection is stable
- Confirm that browser Microphone and camera access permissions are set correctly
No Audio
- Check your browser volume settings
- Check your device volume settings
- Confirm that browser Microphone and Speaker access permissions are set correctly
- If the problem is not resolved with the above solutions, please contact the site Administrator
- If the site Administrator is unknown, please contact via the official website
- You can also use Support Inquiry on Threedive AI Studio